Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to every purchase channel: this website, invoice, and checkout and membership platforms. We sell digital services and licensed digital materials. Nothing physical is shipped, so there is nothing to “return” except a billing reversal when this policy allows one.

2. Full Refund Window

A full refund is available only when all of the following are true:

• A written request is received within 72 hours of purchase; and
• No live advisory session has occurred; and
• The member library has not been accessed.

3. Duplicate or Obvious Billing Errors

Duplicate charges and obvious billing errors are always corrected.

4. When Fees Are Earned

After the first live session or first library login, the enrollment fee is earned. Professional time has been reserved and the digital license has been delivered.

5. Completed Deliverables

Completed written deliverables and session recordings already provided are not refundable.

6. Third-Party Costs

Third-party costs — ad spend and software the client bought — are never refunded by us.

7. Ongoing Retainers

Ongoing retainers require 30-day written notice. Service runs through the paid period. There is no proration unless the CSA says so.

8. How to Request

Email contact@agencypartnersgroup.com with the subject line Billing Request — [Company]. Include your name, entity, purchase date, last four digits of the payment method or receipt id if you have it, and the reason. We reply within 2 business days. Approved credits go to the original method in 5–10 business days.

9. Card Disputes

Contact us first. Email the desk and allow at least 10 business days to resolve before filing a card-issuer dispute or chargeback, as stated in the Terms of Service. Filing a dispute without that notice is a breach and may suspend access.

10. Billing Support Desk

Agency Partners Group LLC
Monroe, North Carolina
Email: contact@agencypartnersgroup.com
Phone: 980-577-0072
Hours: Monday–Friday, 9:00 AM–6:00 PM ET. Closed weekends and US federal holidays. Response within 24 business hours.